Support FAQs

We’re here to help make your dental experience simple, comfortable, and stress-free.

How do I schedule an appointment?

You can schedule an appointment by calling our office directly or by using the appointment request form on our website. Our team will contact you promptly to confirm a time that works best for you.

What insurance plans do you accept?

We accept most major dental insurance plans. Our knowledgeable staff will gladly verify your coverage and help you understand your benefits before treatment. If you have questions about a specific plan, please contact our office.

Do you offer payment plans or financing?

Yes. We partner with trusted financing providers that offer convenient monthly payment plans. Our team will help you choose the option that best fits your budget.

Do you treat dental emergencies?

Yes. If you’re experiencing a dental emergency such as severe pain, swelling, a broken tooth, or trauma, please contact our office immediately. We make every effort to see emergency patients as soon as possible.

Is your office safe and hygienic?

Absolutely. We strictly follow ADA, OSHA, and CDC guidelines for sterilization and infection control. Your safety and comfort are our top priorities.

Do you treat children and families?

Yes, we proudly provide dental care for patients of all ages. From children to seniors, our goal is to support lifelong oral health for the entire family.

Do you accept new patients?

Yes! Vivid Smile Dental Centre is always welcoming new patients. Whether you’re looking for routine care or advanced dental treatment, we’re happy to care for you and your family.

What if I don’t have dental insurance?

No insurance? No problem. We offer flexible payment options and third-party financing through CareCredit, Sunbit, and Cherry, making it easier to receive the care you need without financial stress.

What should I bring to my first appointment?

For your first visit, please bring: A valid photo ID Your dental insurance card (if applicable) A list of current medications Any previous dental records or X-rays (if available) Arriving a few minutes early helps ensure a smooth check-in process.

How often should I visit the dentist?

Most patients benefit from dental checkups and cleanings every six months. However, depending on your oral health needs, your dentist may recommend more frequent visits.

I feel anxious about dental visits. Can you help?

Yes. We understand dental anxiety and take extra care to create a calm, welcoming environment. Our team explains every step of your treatment and works at your pace to ensure a comfortable experience.

How can I contact your support team?

You can reach our friendly support team by phone during office hours or by submitting a message through our website’s contact form. We’re always happy to assist you.